Rates
The NZa (Dutch Healthcare Authority) sets the national rates for dental care every year. This means that every dentist charges the same rates for the treatment performed. We advise you to consult your insurer to find out what will be reimbursed for you for this treatment. In practice, we can also view a number of data via the platform Zorgsom. With this program we can often immediately see what is reimbursed and what amount you have left. Please note this is an extra service, no rights can be derived from this.
Rates dental care
Not insured?
If you are not insured, you can also contact us. We do ask you to pay immediately after the treatment, this can be done by pin or possibly in cash. Please note that we do not always have sufficient change available. This is also possible if you have to declare the healthcare costs elsewhere.
CANCELLATION
Of course you may have to cancel an appointment with your practitioner. We will pay for this cancellation and the associated costs up to 48 hours before the appointment, provided that the appointment is not longer than 20 minutes. The costs for an appointment not canceled in time are 7.50 euros per 5 minutes. The email as a reminder of the appointment is an extra service, no rights can be derived from this.
INFOMEDICS
We like to devote all our attention to providing the best care. That's why we work together with Infomedics. You will receive our invoices via Infomedics and you will also pay them to Infomedics. You can also contact Infomedics for all questions about paying your invoice. This will give us more time for you.
Digital bill
When you become a customer, we ask for your mobile phone number and email address. With this information, Infomedics can send your bill digitally. Ask at the counter how you will receive the bill and whether you need to keep an eye on your inbox! The email from Infomedics contains a link to your personal payment page. There you can pay the bill with iDEAL and download it, after checking your mobile phone number.
Reimbursement from the health insurer
In most cases, Infomedics checks whether your health insurer will reimburse (part of) your treatment(s). You pay the remaining amount to Infomedics. You can clearly see this on the bill. Do you have questions about the amount of the compensation? Please contact your health insurer. Is there no compensation on the bill? Then pay the entire amount to Infomedics and see if you can declare the bill to your health insurer. Is there no compensation on the bill? Then pay the entire amount to Infomedics and see if you can declare the bill to your health insurer.
Arrange your healthcare costs online
On the Infomedics website (www.infomedics.nl) you can easily view and pay your bill. If payment is not convenient, you can also request a deferral of payment or a payment arrangement.
Check status of your payment
Click on the link in the email from Infomedics or go to www.infomedics.nl. Enter the 14-digit payment reference on your account. If the bill has not yet been paid (in full), you will be redirected to the payment page from your account. There you can pay directly via iDEAL. You can also request the payment status of your account from digital assistant Ella.
View and download invoice
To protect your privacy, you only see the amount of the bill on the payment page of your account. And when the bill is due. If you want to view or download the bill, Infomedics will send a code to your mobile number. With that code you can open the PDF of your account and, if you wish, save it.
Request a payment arrangement or postponement
You have 30 days to pay the Infomedics bill. Are you unable to pay on time? Then avoid a reminder and request a postponement or a payment arrangement. You arrange this on the payment page of your account or via digital assistant Ella.
Need help?
Do you have a question or do you need help? Then view the frequently asked questions www.infomedics.nl or ask your question 24/7 to digital assistant Ella.
During office hours you can always contact the Infomedics Service Desk on telephone number 036 – 20 31 900 (Monday to Friday from 9:00 am to 5:00 pm).
What happens to your data?
In order to process invoices quickly and correctly, we share your data with Infomedics. Naturally, they comply with all applicable laws and regulations regarding privacy protection. And they do everything they can to protect your data as much as possible. Information about how Infomedics handles the protection of privacy-sensitive information can be found at www.infomedics.nl/privacy.
Payment terms Infomedics
On our behalf, Infomedics sends and collects invoices for the care you have received. Infomedics complies with all (privacy) laws and regulations, both the rules that apply to us as a healthcare provider and the rules that apply to Infomedics by law.
What are the most important payment terms of your Infomedics bill?
- Infomedics may, if this is possible, declare your bill to your health insurer. You will always see any reimbursement on the bill.
- Infomedics expects you to pay the bill before the due date stated on the bill.
- If you have not paid the invoice before the due date, you are in default without further notice of default being required. Because you may have forgotten it, you will receive a reminder asking you to pay the bill within 15 days after you received it. If payment is not made within this set date, Infomedics will charge interest and collection costs.
- Infomedics may first deduct your payment from the collection costs, then from the interest charged and finally from the original amount of your account.
- Please note that if you file a complaint or register with another healthcare provider, your bill will still ultimately have to be paid. Your payment obligation cannot be suspended as a result.
