At De Amsterdamse Tandarts we do our utmost best to keep you satisfied as a patient. If something did not go as planned please get in touch with us. Our team is ready to assist you.
To make life easier for you we use an email service to confirm and remind you of your upcoming appointment. This service is free of charge. However, no rights can be derived from this service. If you did not receive a reminder this does not mean your appointment got cancelled.
In our practice, we like to give you all the attention and good care you need. Moreover, in the current times we cannot ignore the fact that extra measures have to be taken due to the DGA law and privacy legislation. Therefore we have outsourced the sending and collecting of our bills to Anders Medical Factoring. Anders Medical Factoring is a professional and reliable company specialised in factoring for the medical sector. This means that they collect and send invoices on our behalf. The invoice that they receive through us is directly submitted to your health insurer. You will therefore only receive an invoice from them if your health insurer does not (fully) reimburse the costs of your treatment. MijnAndersnota.nl prefers to send invoices by e-mail. This is better for the environment and saves costs. To ensure that the invoicing process runs smoothly, we kindly ask you to provide us with your most recent contact details by e-mail.
Privacy and safety
If you, for whatever reason, wish to receive your patient file we kindly ask you to email us. You will get a message when your file is ready to be picked up or we will send it via e-mail.
Of course you may have to cancel an appointment with your practitioner. We will pay for this cancellation and the associated costs up to 48 hours before the appointment, provided the appointment is no longer than 20 minutes. The costs for an appointment that is not cancelled in time are €7.50 euros per 5 minutes. The email to remind you of the appointment is an extra service, no rights can be derived from this.
We regularly measure customer satisfaction to keep up with the wishes and needs of our patients. Of course you can also report this to the receptionist/assistant and/or the practitioner.
If you have a complaint or comment about our practice or our treatment do not hesitate to let us know - we will be happy to discuss it with you. If you do not feel comfortable reporting your complaint directly to us, you can also contact the KNMT.