Service
At De Amsterdamse Tandarts, we do our utmost every day to offer our customers the service they can expect from us. If something did not go according to plan, we ask you to contact us. Our assistants are happy to help you.
Email reminder
To serve you and as a service, De Amsterdamse Tandarts uses an email service to confirm your appointment and remind you of your appointment. This service is completely free of charge. However, no rights can be derived from this service. If you have not received a reminder email, this emphatically does not mean that your appointment will not take place.
Billing
In our practice we like to give you all the attention and good care. Moreover, we cannot ignore the fact that extra measures have to be taken in connection with the DGA Act and privacy legislation. We have therefore outsourced the sending and collection of our invoices to Anders Medical Factoring. Anders Medical factoring is a professional and reliable company that specializes in factoring for the medical sector. This means that they collect and send invoices on our behalf. The claim they receive through us is immediately submitted to your health insurer. You will therefore only receive an invoice from them if your health insurer does not (fully) reimburse the costs for the treatment. MijnAndersnota.nl prefers to send the invoices by e-mail. This is better for the environment and entails lower costs. To ensure that billing runs smoothly, we kindly ask you to provide us with your most recent contact details by email. You are responsible for keeping your contact details up to date. More information can be found under the heading ?rates and invoice?.
Privacy and security
If, for whatever reason, you wish to request your patient file, we request that you notify us in writing or by email. You will receive a message from us to collect the data or we will send it by email.
Cancellation
Of course you may have to cancel an appointment with your practitioner. We will pay for this cancellation and the associated costs up to 48 hours before the appointment, provided that the appointment is not longer than 20 minutes. The costs for an appointment not canceled in time are 7.50 euros per 5 minutes. The email as a reminder of the appointment is an extra service, no rights can be derived from this.
Customer satisfaction
We regularly measure customer satisfaction to keep abreast of the wishes and needs of our patients. Of course you can also report this to the receptionist/assistant and/or the practitioner.
Disagreement
If you have a complaint or comment about our practice or our treatment, do not hesitate to inform us. we would love to talk to you. If you do not feel comfortable reporting your complaint to us directly, you can also contact the KNMT.
